Ring X - Warranty & Support

X Line Protect Lifetime Basic Plan and Warranty information

The X Line of products is a bundle of Ring devices and services designed with the professional installer in mind. Each bundle is built around a premium Ring doorbell or security camera and includes a Ring Protect Lifetime Basic Plan along with a three-year limited warranty.

What is the Ring Protect Lifetime Basic Plan?

The Ring Protect Lifetime Basic Plan provides video saving and sharing for any Ring doorbell or security camera sold in an X Line package. The Ring Protect Lifetime Basic Plan is specific to your individual device and only covers its useful lifetime. If you replace your device under a warranty claim, your plan will transfer over to the replacement device for its useful lifetime. There is no monthly or annual recurring subscription payment.

What devices are eligible for the Ring Protect Lifetime Basic Plan?

Only the following devices sold in X Line bundles are eligible:

• Video Doorbell Pro

• Video Doorbell 3 Plus

• Video Doorbell 4

• Video Doorbell Elite

• Video Doorbell Elite with Access Control Pro

• Stick Up Cam Elite

• Spotlight Cam Wired

• Spotlight Cam Mount

Does the Ring Protect Lifetime Basic Plan cover every Ring device at my home? No. The Ring Protect Lifetime Basic Plan that is purchased with an X Line bundle specifically applies only to the device included with the bundle.

Can I purchase a Ring Protect Lifetime Basic Plan for my other Ring devices? No. The Ring Protect Lifetime Basic Plan is only available with the purchase of an X Line bundle.

If I move and take my X Line bundle with me, will my Ring Protect Lifetime Basic Plan follow me? Yes. The Ring Protect Lifetime Basic Plan is specifically attached to the applicable device in your X Line bundle and will automatically transfer to the new location as soon as you set it up.

Is there a difference between the three-year limited warranty offered with an X Line bundle and Ring’s standard one-year limited warranty? No. The terms and conditions of both warranties are the same. The main difference is the duration of the limited warranty period.

If I have to replace my X Line bundle’s device under the three-year warranty, does the Ring Protect Lifetime Basic Plan transfer to the new device? Will I be able to retain my video recordings? Yes. Should you need a replacement device while under your three-year warranty, simply contact Ring Customer Support and arrange for a replacement. You will need to keep your original device on your account until you’ve received and set up the replacement device. At that time, the Ring Protect Lifetime Basic Plan will transfer to the new device and your videos will be retained in your Ring account.

What happens if I sell my X Line bundle’s device? Does the Ring Protect Lifetime Basic Plan go with it? Yes. The Ring Protect Lifetime Basic Plan is attached to a device, not your Ring account. When the transfer of the device takes place, the previous X Line Protect Lifetime Basic Plan will be canceled and a new one issued to the purchasing party.

How do I cancel my Ring Protect Lifetime Basic Plan? Do I get a refund? Please contact Ring Customer Support. There is no refund available from Ring for cancelling your Ring Protect Lifetime Basic Plan.

What happens to my video recordings if I cancel my Ring Protect Lifetime Basic Plan? If you cancel your plan, you will lose all benefits of the Ring Protect Lifetime Basic Plan including video saving and sharing. Any video recordings that are stored in your account will be deleted as a result of cancellation. Use this link for step-by-step instructions on downloading videos.

If I cancel my Ring Protect Lifetime Basic Plan on my device, can I reinstate it later? To reinstate your Ring Protect Lifetime Basic Plan, you will have to set up the X Line bundle again under the same account.

How do I return an X Line bundle? If you are the end customer, you will have to work directly with your professional installer.