Apple TV Homekit - Savant
Last updated
Last updated
1.) Confirm the firmware is up to date.
2.) If you see the white light on the front of the Apple TV unit flashing when commands are sent from the Savant Blaster or the Savant Remote Base, but there is no control from either the Savant Remote or the Savant App:
Use the Apple TV remote to navigate to General Settings.
Select Remote Settings.
Un-pair the Apple TV remote.
Test the Savant Remote and Savant App.
3.) Pull power cord from the Apple TV and do a hard re-boot. Check again to make sure the firmware is up to date.
By design, Apple TVs never fully power off unless they are unplugged, so your Apple TV is not intended to be turned on and off during regular use. Instead, the Apple TV goes into a sleep/standby mode when not in active use. As this is by design, the Savant Remote performs accordingly, and will not power off an Apple TV.
Apple TV and HomeKit Troubleshooting Guide
Document Date: | March 2020 (Updated) |
Document Supports: | da Vinci 9.1 and Higher. |
IMPORTANT NOTES:
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| Apple TV and HomeKit Troubleshooting Requirements: |
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Physical Requirements:
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| Glossary of Terms |
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The subsections below outline commonly used key terms and phrases related to IP Apple TV and Homekit integration. These terms are also featured in the Apple TV and HomeKit Deployment Guide. HomeKit Application: Native application found on any iOS device to interface with HomeKit Homes and Accessories. HomeKit Accessory: Refers to any Savant product intended to interface or communicate with an Apple TV, such as the REM-1100, or REM-2000 Pro Remotes. HomeKit Home: Located within the iOS Home App and connected to the User's Apple ID account. The HomeKit Home securely allows the control and monitoring of the home using the Control Center and Siri. HomeKit Hub: A user control interface available in the Home App on the corresponding iOS device. NOTE: This is only available once it has been added to the HomeKit Home. HomeKit Profile: The Apple TV (HomeKit) Profile within the RacePoint Blueprint Library. This must be added to the Blueprint configuration currently uploaded to the Savant Host for any HomeKit control or functionality. HomeKit Bridge: This refers to the Savant Host device that connects with HomeKit via the IP controlled Apple TV. |
Specific Cases:
The cases below are common use cases with recommended troubleshooting steps. Please review these before submitting a Savant Support Ticket.
| Apple TV Unavailable in Home App |
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Cause: The Apple TV has not been added to the Hub or was not properly linked. |
If the Apple TV cannot be found under Accessories within the iOS Home App , navigate to the HomeKit page within the Savant Pro App.
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| Accessory Not Found Message | ||
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Cause: Bonjour may be disabled on the network. | ||
If the "Accessory Not Found" message appears while pairing the HomeKit bridge, check the Bonjour Browser application on the Wireless Network.
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Loss of Control for Apple TV and Accessories | |||
Cause A: The HomeKit Bridge cannot communicate with the Savant Cloud. Cause B: The HomeKit Accessories have not formed a proper link connection, or a device has been replaced. | |||
Unpairing the HomeKit Bridge and HomeKit Accessories using the iOS Home app . The Apple TV communicates directly to the HomeKit Bridge before the Bridge reaches out to the network. If the Bridge's cloud connection is interrupted, Apple TV control may be affected. Cause A: NOTE: If the NTP server does not have a consistent connection, functionality may be limited. Hard reboot the HomeKit Bridge before creating a Support Ticket.
Cause B:
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| No HomeKit Home Found under Apple ID Account |
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Cause: HomeKit data access is not enabled on the iOS device. |
This message may be encountered while deploying the Apple TV and HomeKit Bridge Link. Where "Allow Access" should appear to finish linking the Savant host as the HomeKit Bridge, the error text "No HomeKit found under Apple ID account. Please ensure that this iOS device has been signed into an Apple ID account, and a home exists in the Home app" is shown.
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